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We want you to buy in confidence from so we want to make things simple for you; we are a distance seller and therefore are reliant on Couriers/Postal Services to ferry goods back and forth so please bear this in mind. Our phones/email/chat are manned 9am-6pm if you have any questions please just give us a call. 

Please ensure that you have a full backup of all your data/programmes before you send you unit back to us - we may not be able to guarantee to keep your data in the event your machine needs to be replaced.

Please do not send items back without contacting us first.

Please note that in the event that we need to send you a replacement we will need to recieve the goods back from you BEFORE we can dispatch another unit. 

If you wish to cancel your order:

Before we've despatched it - please call us and let us know as soon as possible 

Once we have despatched your order: 

Consumer/Home user: 

Within fourteen days of receipt notify us that you no longer require your order. 
Please email [email protected] with your order number and we will issue you with an RMA number so that you can return the item to us. 

You will be refunded in full for the cost of your order; you are responsible for the cost of returning the item back to us. 

If you are not able to send it back yourself we offer a collection service for £12 INC VAT (which is the cost of the collection service from our courier).  In all cases you must ensure that your unit is packaged safely.

Business Customers: 

You are not able to cancel orders once despatched. 

Problem with your order? 

If you have a problem with your order please call us as soon as possible with your order number and a description of the fault. Depending on the issue we may be able to resolve it over the phone or arrange for the unit to be collected from you. Please call [0161 777 1007] or email [email protected] 
If you have received a unit that develops a fault during your warranty period please contact us to resolve. 


Please note that simeline Warranties DO NOT cover batteries as we are not able to guarantee the length of charge held.Standard warranty applies is three months; unless otherwise stated in the product description. 
Warranties are Return To Base, this means after seven working days it is the customer's responsibility to return the unit back to our Warehouse in the same you would have return an item to a physical shop.

We will Repair/Replace your order and ship it back to you within seven working days of receipt.